Terms and conditions of use

1. Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you register with Print Solo, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

2. Copyright notice

2.1 Subject to the express provisions of these terms and conditions:

(a) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

(b)   all the copyright of any artwork published on the website belongs to the artist who created it.

3. Licence to use website

3.1 You must not download any material from our website or save any such material to your computer.

3.2 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(c) show any material from our website in public;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website.

3.6 Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person, or share content to social networks always crediting the source in full.

3.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

4. Acceptable use

4.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(e) access or otherwise interact with our website using any robot, spider or other automated means;

(f) violate the directives set out in the robots.txt file for our website; or

(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4.2 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

5. Buyer registration and accounts

5.1 This Section 5 applies to buyers and prospective buyers.

5.2 You may register for a buyer account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.

6. Seller registration and accounts

6.1 This Section 6 applies to sellers and prospective sellers.

6.2 To be eligible for an individual seller account on our website under this Section 6, you must be at least 18 years of age.

6.3 You may register for a seller account with our website by putting together an application. If successful, you should complete and submit the account registration form on our website, and clicking on the verification link in the email that the website will send to you.

7. User IDs and passwords

7.1 If you register for an account with our website you will be asked to choose a user ID and password.

8.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 19; you must not use your account or user ID for or in connection with the impersonation of any person.

8.3 You must keep your password confidential.

8.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

8.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

8. Cancellation and suspension of account

8.1 We may:

(a) suspend your account;

(b) cancel your account; and/or

(c) edit your account details,

at any time in our sole discretion without notice or explanation, providing that if we cancel any services you have paid for and you have not breached these terms and conditions, we will refund to you a pro rata amount of your payment, such amount to be calculated by us using any reasonable methodology.

8.2 You may cancel your account on our website using your account control panel on the website.

9. Seller stores

9.1 If you register with our website as a seller, you will be able to create your own gallery store on the website.

9.2 Without prejudice to our other rights under these terms and conditions, we reserve the right to reject, unpublish and/or delete any seller store that breaches these terms and conditions or that does not meet any additional guidelines for seller stores published on our website.

9.3 If we permit the publication of a seller store, it will remain published on our website indefinitely, subject to these terms and conditions.

10. Seller listings

10.1 If you register with our website as a seller and create a gallery store on the website, you will be able to submit listings to the website.

10.2 Listings that are submitted will be automatically processed

10.3 Without prejudice to our other rights under these terms and conditions, we reserve the right to reject, unpublish and/or delete any listings that breach these terms and conditions or that do not meet any additional guidelines for listings published on our website;

10.5 If we permit the publication of a listing, it will remain published on our website indefinitely, subject to these terms and conditions.

10.6 Listings submitted to our website must be true, fair, complete and accurate in all respects. 

10.7 Listings must be allocated to the appropriate category or categories. If you cannot identify an appropriate category for a listing, please contact us.

10.9 You must keep your listings up to date using our website interface; in particular, you must remove any listings in respect of products that have ceased to be available.

11. Product rules

11.1 The only products that may be the subject of a listing on our website are products falling within the following categories:1.original prints 2. artists’ books

11.2 You must not advertise, buy, sell or supply through our website any product that:

(a) breaches any law, regulations or code, or infringes any person’s intellectual property rights or other rights, or gives rise to a cause of action against any person, in each case in any jurisdiction and under any applicable law;

12. The buying and selling process

12.1 You agree that a contract for the sale and purchase of a product or products will come into force between you and another registered website user, and accordingly that you commit to buying or selling the relevant product or products, when the buyer completes the check out procedure and the sellers sends a confirmation email.

(a) a buyer must add the products he or she wishes to purchase to the shopping cart, and then proceed to the checkout;

(b) if the buyer is a new user, he or she must create a buyer account with the website and log in; otherwise, the buyer must enter his or her login details;

(c) once the buyer is logged in, he or she must select the method of delivery and confirm the order and his or her consent to these terms and conditions and the applicable terms and conditions of sale;

(d) the payment service provider will handle the buyer’s payment to the seller; buyers must submit payment in full via credit or debit card;

(e) the website will then send to the buyer an automatically generated acknowledgement of payment;

(f) once the seller has checked whether it is able to meet the buyer’s order, the seller will send to the buyer an order/shipment confirmation (at which point the order will become a binding contract between the seller and the buyer) or the seller will confirm by email that it is unable to meet the buyer’s order.

13. Terms and conditions of sale

13.1 Sellers must ensure that they comply with all laws applicable to their product listings and sales, including where applicable the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.

13.2 Notwithstanding any terms agreed between a buyer and a seller, the following provisions will be incorporated into the contract of sale and purchase between the buyer and the seller:

(a) the price for a product will be as stated in the relevant product listing;

(b) delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, and VAT and other taxes will only be payable by the buyer if this is expressly and clearly stated in the product listing;

(c) deliveries of products must be made within 30 days following date the contract of sale comes into force or such shorter period as the buyer and seller may agree;

(d) appropriate means of delivery of products must be used by the seller; and

(e) products must conform in all material respects to the description of the products in the product listing and any other description of the products supplied or made available by the seller to the buyer.

13.3 If the seller is a trader and the buyer is a consumer, the provisions of Section 14 shall be incorporated into the contract of sale and purchase between a buyer and a seller.

13.4 Both buyers and sellers undertake to comply with the agreed terms and conditions of sale and purchase.

14. Distance contracts: cancellation right

14.1 This Section 14 applies if and only if the seller is a trader (a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf) and the buyer is a consumer (an individual acting wholly or mainly outside his or her trade, business, craft or profession).

14.2 The buyer may withdraw an offer to enter into a contract with a seller through our website or cancel a contract entered into with a seller through our website (without giving any reason for the withdrawal or cancellation) at any time within the period:

(a) beginning upon the submission of the buyer’s offer; and

(b) ending at the end of 14 days after the day on which the goods come into the buyer’s physical possession or the physical possession of a person identified by the buyer to take possession of them.

14.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 14, the buyer must inform the seller of the buyer’s decision to withdraw or cancel (as the case may be). The buyer may inform the seller by means of any clear statement setting out the decision. In the case of cancellation, the buyer may inform the seller using the return/cancellation form that we or the seller will make available to the buyer. To meet the cancellation deadline, it is sufficient for the buyer to send the communication concerning the exercise of the right to cancel before the cancellation period has expired.

14.4 If the buyer cancels a contract on the basis described in this Section 14, the buyer must send the products back to the seller (to the address specified by the seller on our website) or hand them over to the seller or a person authorised by the seller to receive them. The buyer must comply with this obligation without undue delay and in any event not later than 7 days after the day on which the buyer informs the seller of the decision to cancel the contract. Print Solo offers free returns for purchases above £100. For returns of items costing £100 or less, the buyer must pay the direct cost of returning the products.

14.5 If the buyer cancels an order in accordance with this Section 14, the buyer will receive from the seller a full refund of the amount you paid to the seller in respect of the order including the costs of delivery to the buyer, except:

(a) if the buyer chose a kind of delivery costing more than the least expensive kind of delivery that the seller offers, the seller reserves the right to retain the difference in cost between the kind of delivery the buyer chose and the least expensive kind of delivery that the seller offer; and

(b) as otherwise provided in this Section 14.

14.6 If the value of the products returned by the buyer is diminished by any amount as a result of the handling of those products by the buyer beyond what is necessary to establish the nature, characteristics and functioning of the products, the seller may recover that amount from the buyer up to the contract price. The seller may recover that amount by deducting it from any refund due to the buyer or require the buyer to pay that amount direct to the seller. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be “beyond what is necessary to establish the nature, characteristics and functioning of the products” for these purposes. We strongly advise buyers to follow the “Guidelines for the Handling of Artworks” found in the help section of the website. Evidence of mishandling the artworks will result in a refusal to refund any cost.

14.7 The seller will refund money using the same method used to make the payment, unless the buyer has expressly agreed otherwise. In any case, the buyer will not incur any fees as a result of the refund.

14.8 Unless the seller has offered to collect the products, the seller will process a refund due to the buyer as a result of a cancellation on the basis described in this Section 14 within the period of 14 days after the day on which the seller receive the returned products or (if earlier) after the day on which the buyer supplies to the seller evidence of having sent the products back. If the seller has not sent the products at the time of withdrawal or cancellation or has offered to collect the products, the seller will process a refund due to the buyer without undue delay and, in any case, within the period of 7 days after the day on which the seller is informed of the withdrawal or cancellation.

14.9 The buyer will not have any right to cancel a contract as described in this Section 14 insofar as the contract relates to the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by the buyer, or goods that are clearly personalised; Commissioned artworks are not refundable.

15. Marketplace fees

15.1 Marketplace sellers must pay the following amounts:

(a) Commission in respect of each sale made through our website, calculated on the total cost, excluding shipping costs.

(b) Transactions fees levied by our online payment provider Stripe. These are 1.9%+20p for domestic sales in GBP, USD or Euros. 2.9%+20p for international sales in GBP, USD or Euros ( supported currencies). 2.9%+20p+2% when the transaction involves an unsopported currency.

15.2 In respect of commission payable to us by sellers:

(a) commission shall be payable at the rate of 28% of sales value.

(b) we shall deduct commission due from amounts held or processed by us on behalf of the seller;

15.3 All amounts stated in these terms and conditions or on our website are stated exclusive of VAT.

15.4 We may vary commission rates from time to time by posting new rates on our website, but this will not affect any liability to pay commission that accrues before the new rates are posted.

16. Payments

16.1 If you dispute any payment made to us, you must contact us immediately and provide full details of your claim.

16.2 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a) an amount equal to the amount of the charge-back;

(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c) an administration fee of GBP 25.00 including VAT; and

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 17.3 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 17.3.

16.3 If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of services to you.

16.4 We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.

17. Our role

17.1 You acknowledge that:

(a) we do not confirm the identity of website users, check their credit worthiness or bona fides, or otherwise vet them;

(b) we do not check, audit or monitor the information contained in listings;

(c) we are not party to any contract for the sale or purchase of products advertised on the website;

(d) we are not involved in any transaction between a buyer and a seller in any way, save that we facilitate a marketplace for buyers and sellers and process payments on behalf of sellers;

(e) we are not the agents for any buyer or seller,

and accordingly we will not be liable to any person in relation to the offer for sale or sale or purchase of any products advertised on our website; furthermore we are not responsible for the enforcement of any contractual obligations arising out of a contract for the sale or purchase of any products and we will have no obligation to mediate between the parties to any such contract.

17.2 The provisions of this Section 17 are subject to Section 21.1.

18. Your content: licence

18.1 In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

18.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to store and publish your content on and in relation to this website and any successor website. 

18.3 You grant to us the right to bring an action for infringement of the rights licensed under Section 18.2

18.4 You may edit your content to the extent permitted using the editing functionality made available on our website.

18.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

19. Your content: rules

19.1 You warrant and represent that your content will comply with these terms and conditions.

19.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

19.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime

(g) be in contempt of any court, or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(p) constitute spam;

(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory;

(r) cause annoyance, inconvenience or needless anxiety to any person.

19.4 You must not use our website to link to any website or web page

19.5 You must not submit to our website any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

20. Report abuse

20.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know by email.

21. Limited warranties

21.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date; or

(c) that the website or any service on the website will remain available.

21.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

21.3 To the maximum extent permitted by applicable law and subject to Section 23.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

22. Limitations and exclusions of liability

22.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law,

and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

22.2 The limitations and exclusions of liability set out in this Section 22 and elsewhere in these terms and conditions:

(a) are subject to Section 22.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

22.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

22.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

22.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

22.6 We will not be liable to you in respect of any loss or corruption of any data, database or software[, providing that if you contract with us under these terms and conditions as a consumer, this Section 23.6 shall not apply].

22.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage

22.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

23. Indemnity

23.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of:

(a) any breach by you of any provision of these terms and conditions; or

(b) your use of our website.

24. Breaches of these terms and conditions

24.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(c) permanently prohibit you from accessing our website;

(d) block computers using your IP address from accessing our website;

(e) contact any or all your internet service providers and request that they block your access to our website;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) suspend or delete your account on our website.

24.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

25. Third party websites

25.1 Our website might include hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.

25.2 We have no control over third party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

26. Trade marks

26.1 Print Solo, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.

26.2 The third party registered and unregistered trade marks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

27. Variation

27.1 We may revise these terms and conditions from time to time.

27.2 We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.

27.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

28. Assignment

28.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions − providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

28.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

29. Severability

29.1 If a provision of a contract under these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

29.2 If any unlawful and/or unenforceable provision of a contract under these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

30. Third party rights

30.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

30.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

31. Entire agreement

32.1 Subject to Section 22.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

32. Law and jurisdiction

32.1 A contract under these terms and conditions shall be governed by and construed in accordance with English law.

32.2 Any disputes relating to a contract under these terms and conditions shall be subject to the exclusive non-exclusive jurisdiction of the courts of England.

33. Statutory and regulatory disclosures

33.1 We will specify on the website or elsewhere in these terms and conditions the different technical steps you must follow to conclude a contract under these terms and conditions, and also the technical means for identifying and correcting input errors prior to the placing of your order.

33.2 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

33.3 These terms and conditions are available in the English language only.

34. Our details

34.1 This website is owned and operated by Print Solo Limited.

34.2 We are registered in England and Wales under registration number 9638946.You can contact us by writing to the business address given above, by using our website contact form or by email to info@printsolo.com.